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Practice Policies

Terms of Service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Redrock Physio Clinic’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. 

 

PATIENT RECORDS

Your patient records are confidential within the practice and will not be shared with the other parties without prior permission.

 

TREATMENT

During your assessment and treatment you may be required to remove articles of clothing in order for the Physiotherapist to assess and treat you appropriately please wear suitable clothing.

 

CHAPERONE POLICY

Should you require a chaperone, you may have a family member or friend accompany you.   Please make any preferences known to our reception staff on arrival and they will inform your practitioner prior to your appointment.

 

GP/CONSULTANT LETTERS

For most patients, it is helpful to keep your GP or consultant informed of your treatment.  To do this we will require your consent as per our Consent Agreement form.  If you agree, a letter may be sent to your GP or Consultant with an outline of your condition, the Physiotherapists diagnosis and recommended treatment.  During your treatment it may be helpful for your GP to be informed about factors relating to your general health or treatment.  It may also be necessary for the Physiotherapist to obtain details of your medical history from your GP.  A Clinic Consent form will be provided to gain your approval for contact with GP surgery as outlined above.

 

CANCELLATION POLICY

Appointments can be cancelled with no charge if a minimum of 24 hours’ notice is given.

 

SELF-FUNDING CLIENTS

Please note, cancellation or failure to notify of non-attendance of an appointment within 24 hours will incur a fee of £50. Payment of this charge is required prior to rebooking further appointments. We are able to accept over the phone payment.

 

HEALTH INSURANCE

We are recognised by all major insurance companies, such as BUPA, AXA/PPP, Cigna, Aviva etc. Your insurance company will be contacted after a non-attendance or late cancellation of an appointment.  It is possible that you may loose one of your allotted treatment session or the insurance company will be invoiced depending on the company’s policy.  In most instances, 2 non-attendances  or repeated late cancellations will incur immediate discharge.

 

PAYMENT

Payment for treatment sessions are expected upon receipt of invoice. Payments for all treatments must be paid for prior to rebooking further appointments.   

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Please be aware in certain circumstances your insurance company will not pay the full amount of the physiotherapy fee charged by the clinic. It is the responsibility of the client receiving physiotherapy treatment to fund any remaining settlement of the outstanding physiotherapy bill.

 

LINKS TO OTHER WEB SITES

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Redrockphysio shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with, use of or reliance on any such content, or services available through such websites. 

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

PRIVACY POLICY AND COOKIE POLICY

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cancellation Policy

Appointments can be cancelled with no charge if a minimum of 24 hours’ notice is given.

​

SELF-FUNDING CLIENTS

Please note, cancellation or failure to notify of non-attendance of an appointment within 24 hours will incur a fee of £50. Payment of this charge is required prior to rebooking further appointments. We are able to accept over the phone payment.

​

HEALTH INSURANCE

We are recognised by all major insurance companies, such as BUPA, AXA/PPP, Cigna, Aviva etc. Your insurance company will be contacted after a non-attendance or late cancellation of an appointment.  It is possible that you may loose one of your allotted treatment session or the insurance company will be invoiced depending on the company’s policy.  In most instances, 2 non-attendances  or repeated late cancellations will incur immediate discharge.

​

PAYMENT

Please be aware in certain circumstances your insurance company will not pay the full amount of the physiotherapy fee charged by the clinic. It is the responsibility of the client receiving physiotherapy treatment to fund any remaining settlement of the outstanding physiotherapy bill.

​

LINKS TO OTHER WEB SITES

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Redrock Physio shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with, use of or reliance on any such content, or services available through such websites. 

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

PRIVACY POLICY AND COOKIE POLICY

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Notice

Redrock Physio 52-56 London Road, St Albans, AL1 1NG is a Private Physiotherapy Practice and in its capacity as a data Controller is committed to protecting your personal information. By signing this Privacy Notice Data Consent Form you will be giving your explicit consent to our obtaining, using and disclosing your personal information as described in this form. 

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INFORMATION WE COLLECT AND HOW WE USE THIS INFORMATION

By attending Redrock Physio for Physiotherapy and related services we have a contractual and legal requirement to process and hold your data. The information we obtain about you will be used by Redrock Physio for the following purposes:

  • to plan, implement and monitor your rehabilitation

  • to facilitate your recovery

  • for internal administration purposes

We may also use the information to improve our services. We may periodically contact you about new services, special offers or other information which we think you may find interesting, using the information which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Sensitive data may be collected to help us with the services we provide you.  Sensitive data includes information about your health.

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HOW WE OBTAIN AND DISCLOSE YOUR INFORMATION

We may obtain your information from, or disclose it to, your medical practitioner, and any other relevant health/professional, your employer/school (where appropriate), the job centre/DEA officer, the insurance company or other funding source, legal representatives or any other third party involved with your rehabilitation.  Your information will be used for the purpose of assisting with your rehabilitation, helping you get back to your normal activities/work and promoting your well-being.

We may also collect personal data from our Website, we use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

For Marketing purposes, we may pass your details to a 3rd party for marketing purposes, we respect your privacy.  This will only relate to basic information (Full name, email address), so that you can receive further information about the services we provide at Redrock Physio.  You will not be automatically opted in to any marketing campaigns that we run, consent will be obtained in the first instance.  If you have opted in to receive our newsletters, you do have the option to unsubscribe at any time.

We may disclose your information to:

  • Regulatory bodies to enable us to comply with the law and to assist fraud protection.

  • Suppliers and sub-contractors for the performance of any contract we enter into with them or you.

  • Professional advisers including auditors, accountants, lawyers and insurers.

  • Our service providers and agents or third parties which process information on our behalf (e.g. Analytics and search engine providers that assist us in the improvement and optimisation of our site).

  • Third party platform advertising – Where you respond to communications we post on third-party platforms (such as Facebook and Google), we may also share your information with those third parties in order to serve targeted advertising/content to you via the relevant third party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you.  You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support centre for more information.

  • Should we decide to sell any business assets, in which case we may disclose your personal data to the prospective buyers of such business or assets.

 

USE OF COOKIES

Your Internet Browser has the in-built facility for storing small text files – “cookies”, which hold information which allows a website to recognise your account.

Our website using cookies to enhance your experience by helping us to provide you with a personalised service, and to help make our websites, applications and services better for you.

Cookies help provide you with a better website by enabling us to monitor the pages you find useful and which you do not.

If you choose you may be able to configure your browser or our website, application or service to restrict cookies or block all cookies, however if you disable cookies you may find this affects your ability to use certain parts of the website.

 

YOUR RIGHT AS AN INDIVIDUAL

You are able to exercise certain rights in relation to your personal data that we process. These are set out in detail at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You have the right to request access to any personal information relating to you that is held by us.  To do this you will need to put your request for access in writing and send us proof of your identity (e.g copy of your driving licence or passport and a recent utility bill).

You have the right to have all your personal data erased from our system. However, we have a legal obligation to retain your information for 8 years, or until you are 25 years old if you were under 16 years of age when you received treatment. We require a signed letter of instruction to action a full data erasure.

All Clients assessed from May 2010 will have their information stored indefinitely in case of need to access this information in potential future legal cases.

 

PROTECTING YOUR INFORMATION

We will take all reasonable technical and organisational security measures to safeguard your personal information whilst it is in our possession or control so that it is not, for example, lost, stolen or tampered with.   If you have concerns about the accuracy of the information obtained or released by The Orchard Clinic please discuss this with your physiotherapist who will assist you to resolve this. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us on 07951645390.

Any employee processing your personal data will be acting on our instructions, and all data will remain confidential.

All information provided to us is stored on ‘cloud based servers’ such as Google Drive and Dropbox.  We trust these companies to have robust security measures in place and to be GDPR compliant.

Where necessary encrypted communications may be used for additional security, and password protections will be applied.

Anyone under the age of 16 must have the written consent of a parent or legal

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